Warranty Claims
In the event of warranty claims, TECO-Westinghouse Motor Company
must be notified promptly prior to any repairs or replacement
of failed motors and/or motor components. Original purchase information
will be requested. The failed motor shall be sent to a TECO-Westinghouse
authorized service center for diagnosis on the cause of the failure.
If the failure is due to defective material and/or workmanship,
TECO-Westinghouse shall, at its sole option, either repair on
a straight time basis, issue credit, or replace, FOB warehouse,
any such motor or component which is defective within the warranty
period. Failure to notify TECO-Westinghouse prior to performing
repairs or providing replacements will result in denial of warranty
claims. Contact the TECO-Westinghouse Warranty Department at 800-451-8798.
Authorized Service
Authorized service centers shall contact the TECO-Westinghouse
Warranty Department for serial number verification to determine
warranty status of the motor. If the motor is within the original
warranty period, the service center shall dismantle, inspect,
and fax a standard EASA Warranty Repair Report to the TECO-Westinghouse
Warranty Department at 512-218-7378, for review of the failure
and determination if the failure will be covered under terms of
the TECO-Westinghouse standard warranty.
Warranty Determination
If the motor failure is determined to be a warranty failure, a
Return Material Authorization (RMA) number will be assigned to
the claim. The RMA number represents the credit memo number for
any motor not repaired, as well as the purchase order number for
inspection and/or repair charges for motors to be replaced or
repaired. Charges for inspections and/or repairs to motors outside
the warranty period or for failures not resulting from material
or workmanship issues are the sole responsibility of the end user.
For Warranty Repairs:
The original EASA Warranty Repair Report, along with pictures
documenting the failure, shall be submitted to the TECO-Westinghouse
Warranty Department, along with an invoice for all repair charges.
All reports and invoices submitted require an RMA number for processing.
Claims submitted without RMA numbers will be denied.
For Warranty Credit:
The original EASA Warranty Repair Report, pictures and the original
nameplate off the motor must be returned to the TECO-Westinghouse
Warranty Department prior to issuance of credit. All claims and
invoices submitted require an RMA number for processing. Claims
submitted without RMA numbers will be denied. An invoice must
be received for payment of inspection charges. Invoice only for
inspection charges. Credit will be issued to the buyers account
for any motor determined not repairable.
Request for Warranty Replacements
In special circumstances, the TECO-Westinghouse Warranty Department
can process replacement orders, if an exact replacement motor/component
is in stock. All such orders will be shipped F.O.B. warehouse,
and the customer will receive an invoice for the replacement.
On receipt of the nameplate off the original failed motor, credit
will be issued for the failed motor. Freight is not covered under
warranty.
NOTE: If the cause of the failure is deemed to not be
due to a manufacturer's defect, all expenses associated with inspection,
repair, etc., will be the responsibility of others.
3/9/06
Additional Information:
Stock
Motors Warranty
